AI Receptionist for Vets — Calls Answered 24/7
Every call answered in your practice name — emergencies, after-hours routing, and routine bookings — while your team is tied up with patients.
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In most veterinary practices, the phone is rarely quiet. The most urgent calls tend to come when the clinic is already stretched — a pet owner ringing because their dog has collapsed, a cat has been poisoned, or an animal is struggling to breathe. These calls don't wait for a free moment at reception. If the phone isn't answered quickly, the caller moves on. Alongside emergencies, there's the constant flow of routine work — vaccinations, neutering appointments, repeat prescriptions, weight clinics, dental bookings, follow-ups — all coming through the same line. During consultations or surgery, staff simply can't keep up. Conversegy answers every inbound call in your practice name, captures the right details, and routes urgent calls according to your rules.
You know exactly how this plays out.
Vet or nurse is in a consultation or surgery — phone rings out, caller tries the next practice
Emergency caller with a pet in distress gets voicemail and moves on immediately
After-hours callers don't know the emergency contact number — calls go unanswered
Reception gets swamped during busy periods and routine bookings get missed
Voicemails come in with incomplete details — staff spend time chasing basic information before they can even return the call
Here's how it works in practice.
It's a Tuesday evening. A family's dog has been hit by a car. They ring the practice. It's 6:30pm — the clinic closed at six. They get voicemail. They hang up and search for an emergency vet. With Conversegy, the call is answered immediately in your practice name. The AI captures the owner's name, number, the dog's details, and the nature of the emergency, then follows your configured escalation rules — whether that's alerting your on-call vet, giving the caller your emergency contact, or routing to your out-of-hours service. The family isn't left searching. Your on-call vet has everything they need before they've even picked up the phone.
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Why Veterinary practices use Conversegy
Emergency callers won't wait
A pet owner ringing about an injured or collapsed animal is not leaving a voicemail. Conversegy answers immediately, captures the details, and follows your escalation rules — the caller gets a response, not a ring tone.
Out-of-hours routing that actually works
Many practices have emergency arrangements in place but callers don't know the number. Conversegy can be configured to direct after-hours callers straight to your emergency contact or out-of-hours service — not just take a message.
Routine calls handled while you're in surgery
Vaccination bookings, prescription enquiries, annual checkups, follow-ups — all captured accurately and delivered as a structured summary so your team can act without replaying voicemails.
Consistent every time
Every caller gets the same professional response whether it's a Monday morning rush or a Sunday evening emergency. No missed calls, no busy tone, no voicemail.
Common calls Conversegy handles
Emergency and urgent calls
Injury, collapse, suspected poisoning, trauma — captured immediately and escalated per your rules. The caller gets a response, not voicemail.
Out-of-hours and after-hours enquiries
Configured to direct callers straight to your emergency contact or out-of-hours service — not just take a message and hope they wait.
Vaccination and annual checkup bookings
High-volume routine bookings captured with owner details, pet information, and preferred times. Your team confirms and books.
Neutering and spaying enquiries
Captures the enquiry details and books the caller in for a follow-up call or appointment.
Prescription and medication enquiries
Repeat prescriptions, flea and tick products, worming — caller details and requirements captured for your team to action.
New patient and new pet registrations
New clients captured with owner and pet details, ready for your team to complete registration.
Follow-up and post-operative calls
Existing clients checking in after treatment — details captured and flagged for the relevant vet or nurse.
What Conversegy Does — and Doesn't Do
This is the first thing most vet practice owners ask about, and rightly so. Conversegy has no clinical role whatsoever.
It can:
Capture the caller's description of the situation in their own words
Ask approved non-clinical questions
Collect owner and pet contact information accurately
Provide approved practice information (opening hours, location, services)
Identify urgency based on your configured rules
Escalate urgent calls to the correct contact immediately
It can't:
- ✕
Assess animal symptoms
- ✕
Interpret the severity of a medical situation
- ✕
Tell a caller whether their animal needs emergency treatment
- ✕
Give veterinary or medical advice of any kind
If a caller reports an animal in distress — injury, collapse, suspected poisoning, breathing difficulty — Conversegy records what they say and follows the escalation pathway you've configured. That might mean alerting your on-call vet immediately, directing the caller to your emergency contact, or routing to your out-of-hours service. The system supports communication and routing, not veterinary judgement.
Built to Handle Irish Names and Numbers
Conversegy is built for Irish businesses. It handles Irish names, Irish mobile and landline formats, and the way people naturally describe situations on the phone. Callers are not routed to an overseas call centre or greeted with a generic script. They're speaking with your practice's AI receptionist, configured specifically for your setup.
Common Calls Conversegy Handles
Emergency and urgent calls (injury, collapse, suspected poisoning, trauma)
Out-of-hours enquiries and emergency contact routing
Vaccination appointment bookings
Annual checkup bookings
Neutering and spaying enquiries
Dental scaling appointments
Weight clinic bookings
Prescription and medication enquiries
New patient and new pet registrations
General health enquiries
Follow-up and post-operative calls
Flea, tick and worming product enquiries
Calls requiring clinical input are captured and passed to your team. Conversegy does not provide clinical guidance.
Common questions
Will clients know they're speaking to an AI?
We don't hide that it's AI. Conversegy interacts naturally and professionally — most callers get through the call without friction, and the experience reflects well on your practice.
Does it give clinical advice or assess animal symptoms?
No. Conversegy captures the caller's description in their own words and escalates according to your configured rules. It does not assess symptoms, interpret severity or give veterinary advice of any kind.
What happens if someone calls with a pet emergency?
It follows your configured escalation process — captures the details, flags urgency, and routes the information to your on-call vet or emergency contact immediately. The caller gets a response, not voicemail.
Can it handle out-of-hours calls?
Yes. It can be configured to direct after-hours callers straight to your emergency contact or out-of-hours service — not just take a message.
Can it book appointments directly?
Conversegy captures owner details, pet information and preferred times during the call. Your team confirms and books. It can also connect to your practice management software via API — compatibility is confirmed during setup.
Is it suitable for a mixed or large animal practice?
Yes. Call flows can be configured for different animal types and service lines, including farm and equine workflows.
How quickly does the practice receive the call summary?
Immediately after the call ends. The summary lands in your inbox, SMS, or Slack before your team is back at the desk.
Hear how it handles veterinary practices calls.
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