Customer Support Workflow

Describe your support context and get a clear, realistic workflow you can implement.

Demo only — nothing is stored and it's not connected to your helpdesk/email.

What you'll get from this

  • A clear step-by-step support workflow (human + AI responsibilities)
  • Suggested intake questions and handoff points
  • Example "artifacts" (templates, tags, triage rules)
  • Risks, assumptions, and edge cases to watch for
  • Export-ready output you can reuse internally

Good input example: 20–30 enquiries/week. Common issues: delivery delays + refunds. One admin handles support.

When this tool is useful

This workflow demo shows how customer support could run end-to-end with AI assistance — from an incoming message to a drafted reply, internal notes, and clear next steps. It's useful for exploring where AI helps most (triage, drafting, summarising) and where humans should stay in control (approval, exceptions, sensitive cases). This is a simulation: it doesn't connect to your inbox, ticketing system, or customer records.

  • • Good for: mapping a support process, defining handoffs, and spotting where consistency breaks.
  • • Human checks: pricing, refunds, complaints, anything legal/financial, and customer-specific details.
  • • If you want this for real: we'd integrate with your tools (email/CRM/helpdesk) and add guardrails, routing, and audit logs.

Want to sanity-check effort?

These demos help estimate complexity and compare before/after.

Workflow Effort Estimator

Estimate complexity and effort for a workflow (demo guidance, not a quote).

Before / After Workflow Simulator

Compare what work looks like before vs after introducing AI assistance.