AI Receptionist for Physiotherapy Clinics
Every patient call answered while you're in a treatment session — 24/7, in your clinic's name.
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When you're treating a patient, you can't answer the phone. But every missed call could be a new patient booking elsewhere, an existing patient needing support, or someone in pain looking for help right now. Conversegy answers your inbound calls 24/7 in your clinic's name, captures the patient's details, and sends you an instant summary so you can follow up fast.
You know exactly how this plays out.
Therapist is with a patient, phone rings, nobody answers — caller hangs up and books elsewhere
Patients calling after hours hit voicemail and don't leave a message
Reception desk is tied up or on lunch when a new patient enquiry comes in
Incomplete voicemail messages mean staff have to chase basic contact details before they can even return a call
Here's how it works in practice.
It's Tuesday at 11am. A new patient rings about a knee injury from a weekend match. Your therapist is mid-session. Reception is with another patient. The phone rings out. The caller tries the next clinic on Google and books there. With Conversegy, the call is answered immediately in your clinic's name. The AI captures the caller's name, number, the nature of the injury, and when they're free for an appointment. You get the summary before the session ends. You ring back prepared. You get the booking.
The demo line is live. Ring it and hear this exact experience.
Why Physiotherapy clinics use Conversegy
Always available
Human reception is limited by opening hours, staffing, holidays, and sick days. Conversegy answers every call, 24/7 — evenings, weekends, bank holidays.
Consistent every time
Every caller gets the same professional, unhurried response regardless of how busy the clinic is or what time they ring.
Faster follow-up
Instead of deciphering voicemails, your team gets a structured message summary the moment the call ends — name, number, reason for visit, preferred times.
Better value than expanding reception
Continuous call coverage without the cost or complexity of adding reception hours or staff.
Common calls Conversegy handles
New patient enquiries
Conversegy handles common questions — treatment types, availability, location, pricing — and captures the caller's details for follow-up.
Appointment requests
Collects name, contact number, reason for visit, and preferred times. Your team calls back with everything already gathered.
Existing patient calls
Reschedules, general questions, treatment follow-ups — captured accurately so nothing falls through the cracks.
After-hours enquiries
Patients often search for treatment in the evening or when symptoms flare up. Conversegy answers at any hour — they leave their details, you follow up when the clinic opens.
Calls during busy treatment sessions
Therapists stay focused on the patient in front of them. Every caller is still acknowledged and their details captured.
Common questions
Will patients know they're speaking to an AI?
Conversegy is designed to be natural and professional. We don't hide that it's AI — but most patients interact with it smoothly. The experience reflects well on your clinic.
Can it book appointments directly?
Conversegy captures the patient's name, number, reason for visit, and preferred times during the call. Your team confirms and books. It can also connect to your practice management software via API — compatibility is confirmed during setup.
Does it work outside clinic hours?
Yes — 24/7, including evenings, weekends, and bank holidays. A patient ringing at 9pm gets the same professional response as a Monday morning call.
What details does it capture from each caller?
Name, contact number, reason for calling, preferred appointment times, and any other relevant enquiry details you want collected.
Is it suitable for a single-therapist clinic?
It's built with exactly that in mind. A sole practitioner gets the same professional call answering as a multi-therapist clinic, without needing a receptionist.
How quickly does the clinic receive the call summary?
Immediately after the call ends. The summary lands in your inbox, SMS, or Slack before you're back at the desk.
Hear how it handles physiotherapy clinics calls.
Ring our demo line — the AI answers it live. No signup, no commitment.
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